If you experience any problems with the Alert Software, this page will help you resolve it.
The first thing to do is reboot your computer.
Rebooting your computer to free up system resources solves most of the issues you will run across. The Alert Software uses significant system resources, so it’s not a bad idea to reboot your computer every now and then – especially if you are on an older computer or laptop.
Tabs Don’t Appear When You Check Them in the Settings
If you check or uncheck some Tabs in the Settings screen and the tabs don’t show up correctly – simply close the Alert Software and re-open it back up and they will appear.
If the Count-Down Timer on your Scalper screen isn’t active (when Futures are trading) – simply close the Alert Software and open it back up and it will appear correctly.
If your Alert Software loses it’s connection.
If you are on a laptop or computer that is set to “sleep mode” or “hibernate” your software may Disconnect when your computer goes into Sleep mode or hibernates. Simply close and then re-open the Alert Software to reconnect it.
This also applies to the NinjaTrader 8 “companion indicator”. If you close your laptop and then come back you may find the indicator is disconnected. Just close your NinjaTrader platform and reopen it and the indicator will connect back up.
Remember that 99% of the time simply rebooting your computer will solve any issues – especially with the tabs and many times with the data connection – so try that first.
If you still have trouble or need help, Email firstname.lastname@example.org